FAQ

FAQs

Find answers to frequently asked questions below

Cant find what you are looking for?

If you cant find answers to your questions below, feel free to get in touch and we will do our best to help
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Can you announce my IPs via your AS?

If you have your own IPs that is not a problem we can announce these for you on request.  For ranges totaling a /22 we charge a one off setup cost of £25 and for ranges totalling upto a /17 a one off setup charge of £50.  There are no monthly fees or charges associated with de-announcing ranges.

What happens if I reach the data transfer limit of my server?

Our data transfer is billed on calendar months and is a sum of inbound and outbound traffic, all customers recieve email alerts once they reach 80% of their allocated data transfer.  In the case of customers that opt for packages with a fixed Data Transfer (TB) allowance then overages are charged at £0.01/Gb however customers can contact us and request to have an additional transfer added to their account (for example an additional 10TB transfer added to your package is £10/Month).

For those customers with 95%ile bandwidth packages then overages are charged at £0.25/Mbit.

Are your servers managed? What is included in your support?

The servers listed on our website are unmanaged.  Under the service offered we provide support to ensure that your server is online and accessible remotely aswell as troubleshooting/diagnosing any network/routing issues however we do not support the software that runs on your server or the operating system configuration and security.

How do I cancel my service?

To cancel a service please login to your control panel account and submit a service cancellation ticket.

What payment methods do you accept?

Payment for service can be made using Credit/Debit card, bank transfer or Paypal, we do not currently accept AMEX cards.

What hours is your support open?

Our ticket and email support is available 24/7/365 so you can reach out to us anytime.

Our freephone support is open Monday to Friday 9AM to 6PM.

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